Handling, resolving & learning from complaints

1 day event - 31 Jan 2012 from 10:00 until 17:00

This one day conference provides an important update on handling, resolving and learning from complaints with a focus on the patient perspective and lessons from the Ombudsman. Due to the increasing concern in the way the NHS handles complaints, last year the Health Committee issued an invitation to submit written evidence for its inquiry into complaints and litigation. This evidence is currently being heard and a report on NHS complaints is due out later this year.

Delegates will have the opportunity to hear from a series of accomplished speakers on their experiences of handling, resolving and learning from complaints including; improving complaints at local level, difficult issues in complaints handling and analysing individual and aggregate complaints information to inform change.

The conference offers Continuous Professional Development (CPD) and Continuing Medical Education (CME) certificates and accreditation for your CPD and CME modules.

(The conferences are also known as training courses, meetings, seminars, masterclasses, events, conventions and indeed congresses, but whatever you call them, they are all about empowering healthcare professionals.) 

http://www.healthcareconferencesuk.co.uk/handling-resolving-learning-from-complaints | ICO Conference Centre, London