This circular provides guidance on developing Student Charters. It applies to Higher Education Institutions and to Further Education Institutions with directly funded higher education provision. You will need to take account of this guidance by 2012/13 if you do not already have a Student Charter or equivalent document in place. If you have such a document you will need to take account of this guidance in your next annual review of the charter.
HEFCW Circulars | http://www.hefcw.ac.uk/documents/publications/circulars/circulars_2011/W11%2031HE%20Guidance%20on%20the%20development%20of%20student%20charters.pdf | 21 September 2011